Marmalade Trust Privacy Policy

This privacy policy sets out how Marmalade Trust uses and protects any information that you provide when using this website, and underlines Marmalade’s commitment to ensuring that your privacy is protected.

Marmalade Trust may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from

Who are we?

Marmalade Trust is the UK’s only charity dedicating to tackling loneliness.  Marmalade Trust is a registered charity (number 1174217) and our registered address is NatWest Entrepreneur Accelerator, Avon Street, Trinity Quay, Bristol BS2 0PT.

Information we may collect

We collect information from you if you contact us with an enquiry or submit a form shown on our website. The information we collect can include your name, address, email address, phone number – and any other information provided to enable us to respond to your enquiry.

What we do with the information we gather

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and the information we collect will only be used by Marmalade Trust. Personal information that we collect will only be used by Marmalade Trust, unless we have your consent to share it with another organisation.

Any personal information will be used to answer your enquiries. It may also be used for:

  • Internal record keeping
  • To improve our website and communications
  • We may occasionally send communication regarding events, opportunities or other information that we think you may find interesting; using the email address which you have provided if you have chosen to receive such emails from us.


The personal information which we hold will be held securely in accordance with our internal security policy and the law.  We have put in place suitable procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive and using them is standard practice for websites. We use them to understand how people use our website, and in order to improve how the website works. They do not tell us who you are.

We use ‘Google Analytics’ which uses cookies. By using and browsing the website, you consent to cookies being used in accordance with our policies.  If you do not consent, you must disable cookies or refrain from using the site. Please refer to the Help menu on your browser for details. This may, however, restrict your ability to use the Marmalade Trust website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Updated 7/5/2018