This personal data policy sets out how Marmalade Trust uses and protects any information that you provide when engaging with Marmalade Trust services, and underlines Marmalade’s commitment to ensuring that your privacy is protected.

 

Information we collect

We collect personal data when you submit a volunteer application form. This can include contact details, personal information (e.g. date of birth, gender and ethnicity), essential health information and recruitment information such as reference and ID checks. ​

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All health data is seen as ‘special category’ or ‘sensitive data’ under the 2018 Data Protection Act which means that it is shared and processed with particular care.

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Why we hold and process data​

Your personal data is held and processed to:

1. Check eligibility for the volunteer role you have applied for

2. Match you to a suitable service user and location/venue (depending on the service)

3. Keep you updated about the service

4. Deliver services to service users

5. Safeguard you, service users, and staff.

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Who we share personal data with​

Personal data you provide is treated as confidential and handled securely. Personal data is shared with:

• Marmalade Trust staff

• Marmalade Trust admin volunteers 

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Marmalade Trust will not share your data with third parties or other organisations without your explicit consent.

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Where is your data transferred and stored?​

Your personal data is transferred and stored on Marmalade Trust’s secure database and secure Drive.

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How long is your personal data retained?​

Personal data is retained for six years after volunteering with the Marmalade Trust; however, you can ask for your personal data to be removed at any point. See the section on how you can request for your personal data to be removed.

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How can you request for your personal data to be removed?

You can ask for your personal data to be removed at any point by emailing info@marmaladetrust.org or calling: 07566 244788.

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How can I make a complaint or raise a concern?

Please contact Marmalade Trust by emailing info@marmaladetrust.org or calling: 07566 244788​

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The use of personal data is overseen by the Information Commissioner's Office, often known as the ICO. If you wish to complain or raise a concern with the ICO, they can be contacted using the following:

• Website: https://ico.org.uk/global/contact-us/  

• Helpline: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

• Address: The ICO, Wycliffe House, Water Ln, Wilmslow SK9 5AF

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Updated 9/2022

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